1. Estimated Delivery

We ship worldwide! The delivery time for all orders is between 7 to 12 business days, with a standard processing time of 6 to 48 hours.

If your order shipment is significantly delayed, we will notify you by email.

2. Order Processing & Cancellations

To ensure the fastest possible delivery, all orders are prepared for processing and shipment immediately after they are submitted. This allows us to get your kit on its way as quickly as possible, so you can start creating without delay.

Because of this, we’re unable to accept order cancellations or modifications once an order has been placed. This includes changes to items, quantities, shipping details, or cancelling part or all of an order.

If you decide you no longer wish to keep your order, you can simply wait for it to be delivered and then submit a return request in accordance with our Return Policy.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number(s).

Tobio’s will provide you with a dedicated website where you can track the status of your order.

4. Taxes

Taxes are included in all prices, so you won’t have to pay any additional fees or hidden charges.

5. Tracking Says Delivered, But Haven't Received Package

If your tracking information shows that your order was delivered but you have not received it, please contact us at info@tobioshop.com and include your full name and order number so we can review the case.

If the shipping carrier provides proof of delivery confirming successful delivery to the correct address, the order will be considered fulfilled and will not be eligible for a refund or replacement.

If there is evidence of an incorrect delivery or delivery irregularity, we will issue a one-time free replacement for the order.

Note: Refunds are not available for orders marked as delivered. Only a one-time free replacement will be issued if applicable.

6. Lost Orders or Shipping Delays

We take responsibility for delays or losses during transit as long as all shipping details provided during checkout were correct.

If your order is confirmed as lost in transit, we will send one replacement order at no additional cost.

If the replacement is also lost, no third shipment will be made. In this exceptional case, you will be eligible for a refund minus the total shipping costs for both delivery attempts.

7. Incorrect Shipping Information

If incorrect shipping information was provided at the time of check out, you will not be eligible for a replacement or a refund.

8. Shipping Insurance:

Shipping Insurance guarantees replacement if your order is confirmed lost or stolen under any circumstances. If you decline Shipping Insurance, we cannot guarantee replacement for lost or stolen orders. You can apply Shipping Insurance at checkout.