We use Personal Data only for legitimate business purposes and in accordance with applicable law. These purposes include:

Order Fulfillment and Service Provision:
We use your Personal Data to process transactions, fulfill orders, arrange delivery of Products, and communicate with you regarding order status, confirmations, and shipping updates. This processing is necessary to perform our contractual obligations to you.

Customer Support and Communication:
We use your contact information to respond to inquiries, resolve issues, and provide support. We may also send service-related communications, such as important notices regarding Product safety, updates, or policy changes.

Marketing Communications (Consent-Based):
Where you have provided explicit consent, we may send you promotional communications regarding new Products, offers, or updates. You may withdraw your consent at any time by using the unsubscribe link in such communications or by contacting us directly.

Account Management:
Where applicable, we use your data to manage user accounts, authenticate access, maintain order history, and facilitate customer support related to one-time purchases.

Improvement and Optimization:
We may use aggregated or anonymized data to analyze Website usage, improve functionality, and enhance user experience. Where feasible, such analysis is conducted without identifying individual users.

Legal Compliance and Protection:
We process Personal Data as necessary to comply with legal obligations, including tax, accounting, and regulatory requirements, and to protect our legal rights, prevent fraud, and maintain the security of our systems.

Legal Bases (EU/UK):
Where applicable, we rely on the following legal bases:
• performance of a contract;
• compliance with legal obligations;
• legitimate interests;
• consent (for marketing communications).

We ensure that any reliance on legitimate interests is balanced against your rights and freedoms.

Shipping Policy (Continued Provisions)
Package Insurance:
For orders of higher value, shipments are typically covered by insurance for the full declared value of the Products.

Where carriers provide default coverage (for example, standard liability coverage offered by postal services or express couriers such as DHL, FedEx, or UPS), such coverage will be utilized and supplemented where commercially appropriate. This insurance is included within the shipping fee charged to the customer and does not require additional purchase.

In the event of loss or damage in transit, Tobios Commerce LLC will manage the claims process directly with the carrier; however, you may be required to provide reasonable assistance, including written statements, supporting documentation, or photographic evidence. Our objective is to ensure that you either receive the Products in the expected condition or are provided with an appropriate remedy, including replacement or refund.

Special Circumstances:
From time to time, certain operational scenarios may affect the standard shipping process:
• Pre-Orders and Backorders: Where Products are offered on a pre-order or backorder basis, the estimated shipping timeline will be clearly disclosed at the time of purchase. Orders will be fulfilled once inventory becomes available. You may cancel such orders prior to shipment for a full refund.
• Split Shipments: Orders containing multiple items may be fulfilled in separate shipments, particularly where Products are sourced from different fulfillment locations or where certain items are delayed. No additional shipping charges will apply in such cases.
• Address Changes: Requests to modify the shipping address must be submitted promptly after order placement. While we will make reasonable efforts to accommodate such changes prior to dispatch, we cannot guarantee modifications once the order has entered the shipping process.

Additional costs incurred due to incorrect addresses may be passed on to the customer.
• Signature Requirements: Certain deliveries, particularly higher-value shipments, may require a signature upon delivery. Waiving this requirement may be possible in some cases but may shift responsibility for delivery confirmation to the customer.
• Unforeseen Events: In circumstances involving force majeure or large-scale disruptions (such as natural disasters, global supply chain interruptions, or public health emergencies), delivery timelines may be affected. Where fulfillment becomes impossible, we will provide appropriate remedies, including cancellation and refund where necessary.