Pour plus d'informations sur nos pratiques de confidentialité, si vous avez des questions ou souhaitez déposer une plainte, veuillez nous contacter par e-mail à info@tobioshop.com.

Tobios Commerce LLC

3833 Powerline Road, Ste 201

Fort Lauderdale, FL 33309, États-Unis

9.1. TobioShop se réserve le droit de vérifier la validité des cartes, la solvabilité de l'acheteur et les données d'adresse. Nous pouvons rejeter les commandes en fonction des résultats de ces contrôles.

9.3. Après l'expédition, vous recevrez un e-mail contenant les informations de paiement. Si vous ne le recevez pas, contactez le service client.

9.4. Pour plus d'informations sur les paiements, contactez-nous.

9.5. Nous pouvons ajouter ou modifier les méthodes de paiement disponibles.

9.6. Vous recevrez le facture légale par email avec la confirmation d'expédition.

Governing Law:
These Terms and Conditions, and any dispute, claim, or controversy arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Notwithstanding the foregoing, if you are a consumer residing outside the United States, including in the European Union or United Kingdom, you may be entitled to certain mandatory consumer protections under the laws of your country of residence, and nothing in these Terms shall deprive you of those protections. Where such laws provide you with rights that cannot be contractually waived or limited, those rights shall prevail to the extent required.

Good-Faith Resolution:
Before initiating formal proceedings, you agree to contact us at info@tobioskits.com to seek resolution of any dispute. Both parties agree to engage in good-faith efforts to resolve any claim, controversy, or dispute informally. We will make commercially reasonable efforts to respond promptly and resolve concerns in a fair and efficient manner.

Binding Arbitration (United States Focus):
Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the purchase or use of our Products shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules, including the Consumer Arbitration Rules where appropriate.

Arbitration shall take place in the State of Florida unless otherwise required by law or mutually agreed between the parties. The arbitrator shall have authority to award any relief that would be available in a court of competent jurisdiction, subject to the limitations set forth in these Terms.

By agreeing to arbitration, you understand and agree that:
• you are waiving the right to a trial by jury;
• disputes will be resolved on an individual basis; and
• arbitration procedures may be more limited than those available in court.

Class Action Waiver:
To the fullest extent permitted by applicable law, you agree that any dispute shall be conducted solely on an individual basis and not as part of any class, collective, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration.

If any portion of this class action waiver is found to be unenforceable, the remaining provisions shall remain in effect to the maximum extent permitted by law.

International Consumer Rights and Carve-Outs:
Where applicable law requires that disputes be resolved in local courts or through specific dispute resolution mechanisms (for example, certain EU consumer protections), such provisions shall apply notwithstanding the arbitration clause above. This includes situations where arbitration clauses may not be enforceable against consumers under local law.

We are not currently enrolled in any specific EU or UK alternative dispute resolution (ADR) scheme; however, we remain open to voluntary mediation or dispute resolution processes where appropriate.

When using the Website, you agree to do so solely for lawful purposes and in accordance with these Terms. You must not engage in any conduct that interferes with or disrupts the operation of the Website or that compromises its security, integrity, or functionality.

Prohibited conduct includes, but is not limited to:
• attempting to gain unauthorized access to the Website, servers, or associated systems;
• introducing viruses, malware, or other harmful code;
• engaging in data scraping, automated extraction, or unauthorized collection of information;
• using the Website for fraudulent purposes or to conduct unauthorized transactions;
• infringing upon intellectual property rights associated with the Website or its content.

Any content submitted by you, including reviews or feedback, must be lawful, accurate, and not misleading, defamatory, or offensive. We reserve the right to remove or modify user-submitted content that violates these standards or applicable laws.

Tobios Commerce LLC retains the right to suspend or terminate access to the Website where misuse is identified.

Language of Contract:
These Terms and Conditions are drafted in the English language, which shall be the governing language for all contractual interpretation. Where translations are provided for convenience, such translations are non-binding and shall not override the English version.

By using the Website and placing an order, you acknowledge that you understand the English language sufficiently to enter into a binding agreement. If you require clarification or assistance, you are encouraged to contact us prior to completing a transaction.

Accessibility (ADA Compliance):
Tobios Commerce LLC is committed to ensuring that its Website and services are accessible to all users, including individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable accessibility standards.

We aim to maintain a user experience that accommodates a wide range of abilities and technologies. If you encounter any accessibility barriers or require these Terms or other content in an alternative format, you may contact us at info@tobioskits.com, and we will make reasonable efforts to provide assistance and appropriate accommodations.

We are committed to continuous improvement in accessibility and welcome feedback from users to enhance the usability of our Website.

We reserve the right to update, amend, or modify these Terms and Conditions from time to time to reflect changes in our business practices, Product offerings, or legal obligations.

Updated Terms will be posted on the Website with a revised “Last Updated” date. For material changes, we may provide additional notice, such as through email communication or prominent notices on the Website.

Your continued use of the Website or purchase of Products after such changes have been published constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Website and refrain from making further purchases.

No amendment to these Terms will operate retroactively to materially reduce your rights or increase your obligations in respect of transactions already completed, unless required by law.

Tobios Commerce LLC is the responsible operator of the Website and the contracting party for all transactions conducted through it. If you have any questions, concerns, or requests regarding these Terms and Conditions or any related policy, you may contact us using the details below:

• Email: info@tobioskits.com
• Mail: Tobios Commerce LLC, Fort Lauderdale, Florida, United States

At this time, we do not provide customer support via telephone. All communications must be submitted in writing to ensure proper documentation, traceability, and timely handling of inquiries. We aim to respond to all customer inquiries within two (2) business days, although response times may vary depending on volume and complexity.